TROUBLESHOOTING INFO
- If you're facing issues with WebFOCUS, please clear your browser cache and close all browser windows. Sometimes, even after correcting a problem, cached pages can continue to show the same error.
- Avoid submitting the same process multiple times within a short period of time as it often overloads the system.
- If the portal seems slow, give it some time to process before retrying.
- For errors, missing reports and automated report errors, open a ticket with CITE and please include:
- File name and path
- Parameters used
- Error message received
- Screenshot of the issue
- Priority level (this helps us allocate resources better)
- Example: When I tried to run the Reclamation_of_Students_from_Prior_Term report located under Registration/Standard Reports/enrollment using 201420 as the Current Term and 201480 as the Future Term, I received the following error: <ERROR MESSAGE> /screenshot/
- Updates: No new updates at this time. Any future updates will be communicated via email.
ACCESS & SUPPORT
Need Help? Reach out to us:
Help Desk Email: helpdesk@etamu.edu
Help Desk Call Extension: 6000