Ninja Systray Logo
1. Click on the lion logo surrounded by a black gear at the bottom right of your screen
2. A box appears showing multiple useful IT services, hover on the items to see sub menu and select the service you like.
Service
1. IT Support
- Submit Ticket – opens the page to submit a ticket with IT
- View My Open Tickets – leads to the client portal page to view created open tickets with IT
- Knowledge Base – opens the IT knowledge base articles webpage
- Open CITE Webpage – opens the CITE home page
2. Software Self Install
- A list of commonly used software installers is available.
- This allows users to install software without assistance from a technician and without requiring administrator credentials.
- When a software item is selected, an installation prompt appears, and the process typically completes within 5–10 minutes.
Note: It may take a while for the software to install
3. Self Service
- A list of scripts for repeated issues specific to certain classrooms.
- This list is still in progress and can be ignored if not needed.
4. About
- Window popup that displays information about CITE and the asset number of your machine (which can also be found on the label at the bottom of the device).
